Terms of Use

Last updated: 8 October 2026

These terms apply to your use of this website. By using it, you accept them. If you do not agree, please do not use the website.

01Who we are

This website is operated by OSIO Ltd, a company registered in England and Wales under company number 17463838, with its registered office at 9 Devon Road, Merstham, Redhill, Surrey, RH1 3EU. You can contact us at support@withloved.com.

02About the Loved app

The Loved app is in development and is not yet available. Descriptions, screens and images on this website show how we intend the app to look and work. They are illustrative, may change before launch, and do not form an offer or a promise that any particular feature will be available. Photographs shown are sample imagery, not real customer content.

When the app launches, its use will be governed by separate terms and a separate privacy policy, which you will be asked to accept at that time.

03Using this website

You may use this website for your own personal, non-commercial purposes. You must not:

• use the website in any way that is unlawful or fraudulent, or that breaches these terms;
• attempt to gain unauthorised access to the website, its server or any connected system;
• introduce viruses or other harmful material, or attack the website through denial-of-service or similar means;
• use automated tools to copy, scrape or extract content from the website without our written permission.

We may suspend or restrict access to the website at any time, for example for maintenance or security reasons.

04Intellectual property

The Loved name, logo, design, text, images, screens and other content on this website are owned by us or used under licence, and are protected by copyright, trade mark and other intellectual property laws. You may view and print pages for your personal use, but you must not copy, modify, distribute or use any of it for commercial purposes without our written permission.

05Information on this website

The content on this website is provided for general information only. We aim to keep it accurate and up to date, but we do not guarantee that it is complete, accurate or current, or that the website will always be available or free from errors or interruptions.

06Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.

Subject to that, we are not liable for any loss or damage arising from your use of, or inability to use, this website, or from reliance on its content. In particular, we are not liable for any loss of profit, business, revenue or opportunity. We are also not responsible for damage to your device or digital content caused by a defect in the website that you could have avoided by following our guidance or applying freely available updates.

If you are a consumer, these terms do not affect your statutory rights.

07Links to other websites

Where this website links to other websites, those links are provided for your information only. We have no control over those websites and are not responsible for their content or how they handle your information.

08Privacy

Our Privacy Policy explains how we handle personal information when you use this website.

09Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last changed. Please check this page whenever you use the website.

10Governing law

These terms, and any dispute or claim arising out of or in connection with them or this website, are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

11Contact